We are automating the creation of teams, escalation policies, schedules, and global event rules. We use terraform to create these PagerDuty objects and the rest api to create the global event rules.
We cannot fully automate the set up as we have to manually enter the service event rules as there is no API for it. We use the service event rules to set the priority and severity of the incident based on the payload we have received from our alerting tool.
I can see this feature has already been requested in another topic a while go.
Can you please provide an update on this.